Deskside/End User Support

 As your valued business partner, we are here to provide you with world class service, support, and solutions to help your organization operate efficiently. We have extensive experience managing highly complex desktop environments. 

At Novativ Technology we utilize in depth desktop management strategies using very skilled technology experts and the best technologies available. Our goal is to reduce costs, improve systems availability, and streamline your IT processes while elevating the end user experience.
 

Improving your organization’s ability to respond to user incidents and break/fix solutions in a timely and efficient manner is our top priority.  We understand how important it is to communicate effectively with end users and provide them with timely outstanding level of customer service at all times. We deliver on this promise backed by our Service Level Agreement (SLA): our guarantee to ensure a timely level of IT support and service delivery.
 

Let Novativ Technology work with you to develop a comprehensive Desktop Management Solution standardize your environment, establish well-documented policies, mitigate risks, and efficiently manage your desktop environment.

Desktop Support offering includes:
 

• Dedicated on-site break/fix and replacement services
• Technical support, maintenance, and repair
• Full-Service Life Cycle management for your desktop environment:
• Desktop computers
• Mobile computers (laptops, tablets, etc.)                                                                                                     
• Desktop peripherals (printers, scanners, mobile carts etc.)
• Desktop software (Microsoft Office)
• Desktop refresh, new desktop rollouts(installation/move/add/change) 
• Hardware and Software procurement
  Delivery, configuration, and installation (computers, laptops and peripheral equipment)
• Asset and configuration management (asset disposition and retirement)
• Technology Assessments