Service Desk/Help Desk
Service Desk Offering
At Novativ Technology Solutions we can provide a complete outsourced service desk support by staffing your Service Desk with highly qualified resources to deliver an outstanding end user experience. We tailor our service to meet your business needs.
Our Service Desk/Help Desk competencies include:
- Service Management Consulting
- Service Desk Improvements
- Best Practices, Metrics, Dashboard and Reporting
- Proof of Concept
- Service Level and Operating Level Agreements (SLA and OLA) Development and Compliance
- Level 1 and Level II Onsite Support
- Staff Augmentation
- Procedures and Processes Development
- People Development and Training
- Software Evaluation
Key Benefits:
- Highly trained Service Desk specialists
- Cost effective support
- Superior end-user experience
- Timely resolution to support requests
- Improved service delivery
- Value driven responsive support
- Outstanding level of customer care and service
- Service desk efficiency
- Best Practices
- Increased productivity
- Continuous service improvements
We are your trusted valued partner that will work to ensure exceptional customer care and service delivery. We are available when and where you need us 24 hours per day, 7 days per week.
We know how to run a world-class Service Desk, and we offer you a high-level support staff with expertise in help desk solutions. With our solutions and resources, you no longer have to worry about recruiting, training and staff retention. We provide ITIL best practices every step of the way.